If your product arrives damaged or faulty, please do not accept it. If you did accept it, please get in contact with our customer service team on 01975-155556
Can I return this product?
You can return this product for a replacement or a refund, within 7 days after receiving your order.
What are the required conditions?
If the product is not same as advertised; The product must be returned unused, in original packaging and with all seals & tags intact.
If the product is damaged, defective or counterfeit; The product must be returned in its original packaging. All accessories, tags and free gifts must also be returned.
How to return this product?
To return a product, simply follow the steps below:
Step 1: Start the Easy & Fast Return
- Call us at 01975-155556
- Inform the details about problem
Step 2: Pack your product
- Pack your product according to the return conditions
- Include all tags, accessories or free gifts you received
- Fill and include the “Easy & Fast Return” form included in your package
Step 3: Return your product
- If you requested a pickup, we will contact you to arrange a pickup time
- For further information please visit Contact Us.
We will send you a tracking number via SMS/email after the package has been picked up or dropped off. We will immediately initiate your replacement or refund when we have received your package and it has passed our Quality Evaluation. For expected timelines please visit Contact Us.